• Customers are the focus of all that we do. Delighting our customers, both internal and external with quality services will allow us to grow and prosper as an agency.

• Quality is dynamic, and nothing is ever “good enough”. Long-term quality goals will provide the framework for making short-term decisions.

• MARC, Inc. will be a quality employer by having a positive working environment that encourages teamwork and employee involvement in the pursuit of excellence. Each employee must be treated with trust and respect and employee contributions must be acknowledged. Management is responsible for ensuring that all employees are properly trained and provided with the necessary tools to enable the agency to achieve total quality objectives.

• We believe that all people deserve the opportunity to work, live, and participate in their community taking part in both the challenges and opportunities available there.

• Our mission commits and invests our support, talent, time, and energy to assist individuals on achieving self-determination. Each individual expresses personal choices to achieve productive, independent life styles, which satisfy their interests and enhance their self-esteem. (back to top)

A: MARC, Inc. employs a comprehensive Staff Training Program designed to insure that all staff are prepared to provide high quality services. Trainings are conducted each month, as needed, on varying days and varying times to provide flexible opportunities for all staff to be included in the classes.

Every new staff hired at MARC is required to complete certain specific trainings prior to beginning work. These include Abuse & Neglect Prevention & Reporting, Sexual Abuse, Confidentiality, Agency Policy & Procedures, HBV/HIV, Transportation, Job Description, DDS Policies, DDS DIR 97-1 (Supported Living Guidelines), Person Centered Planning, Positive Language, Standards of Conduct, Sexual Harassment, Proper Lifting Guides, Hazardous Chemical Awareness, HIPAA, First Aid, CPR, and Cultural Diversity.

Training for individuals hired to work in a CLA group home includes all of the above plus the following areas upon hire: Signs & Symptoms of Disease & Illness, Blood Borne Pathogens, Universal Precautions, Communicable Diseases, and Fire Safety. CLA staff also attend a House Orientation, which includes training in Basic Health & Behavioral Needs, Routines of Residence, Emergency Procedures, Planning & Provision of Service, a Bathing Checklist, Oral Hygiene needs of each resident, and CLA Policy & Procedures. Within six months of hire, CLA staff are trained in PMT (Physical/Psychological Management Training), Medication Administration Certification, and TPR (Temperature, Pulse & Respiration). The staff person also completes nursing inservices on tasks such as using a nebulizer, bi-pap, and c-pap. All MARC staff receive training in the form of monthly and departmental meetings. (back to top)